Family Outreach and Support Worker
The Family Outreach and Support Worker provides supervised visits, as well as outreach with assessments, planning, and implementation of Service Plans with clients of the program. The position aids the client in identifying, understanding, and overcoming personal/family problems, and in establishing and achieving realistic goals.
• Supervises visits between parents and children who are not currently living together due to protection concerns.
• Interviews, prepares family histories, assesses problems, and outlines services provided by Family Connections.
• Develops and implements supportive interventions to assist in determining goals and the means of attaining them.
• Plans, prepares, and conducts individual sessions with clients.
• Provides life skills and positive parenting training.
• Teaches clients effective social and interpersonal skills through tasks of daily living and social activities.
• Is aware of resources in the community and is able to connect clients to resources.
• Reports and discusses case planning and concerns to the Ministry of Children and Family Development (MCFD) staff.
• Maintains a thorough knowledge of community resources. Provides liaison, education and advocacy to other professionals, other agencies and the community as required.
• A degree in the human services field and related experience
• Direct program delivery experience in the community social services sector with a demonstrated working knowledge of government and community-based programs and related provincial and community support systems.
• Strong organizational and time management skills; able to balance and manage competing projects and priorities and prioritize workload to respond to changing conditions and deadlines.
• Strong skills with Microsoft Office 365, including Word, Excel, Outlook, and ability to use various database programs.
• Skills in using virtual meeting platforms including Microsoft Teams.
• Ability to navigate challenging conversations and sensitive topics.
• Ability to work in a stressful environment, dealing with clients in crisis situations. It is important to know when to seek support from supervisors or co-workers.
• Knowledge and ability to handle crisis situations and de-escalate.
• Ability to maintain discretion and work with a high level of privacy and confidentiality.
• Skills at communicating and presenting information to a variety of audiences in a clear, concise, and effective way for the purposes of report writing, facilitating meetings, group sessions, and networking.
• Knowledge of effective coaching, mentorship and relationship building practices.
• Personal maturity, sound judgment, self-motivation, empathy, and strong interpersonal skills.
• Ability to work effectively independently and with other program staff, therapists, social workers, and other related staff.
• Ability to supervise and document visits between parents and children who are in the care of the Ministry of Children and Family Development.
• Ability to work flexible work hours to meet family's availability (evenings and weekends).
• Ability to have direct, in-person contact with on-site staff and clients; adherence to health and safety protocols is required.
• Ability to work with challenging behaviours- sometimes aggressive, with clients with complex needs.
• A valid First Aid certificate is a condition of employment.
• A satisfactory Criminal Records Check is a condition of employment.
• Valid BC drivers license with a clean drivers’ abstract.
• Use of personal vehicle for employment. Business insurance will be provided as per Archway’s transportation policy.
Interested applicants are to reference Posting #2025-77-01 in the subject line.
Please submit your cover letter and resume online to:
--Email: jobpostings@archway.ca --
Subject: Job Posting #2025-77-01
