Getting an Interview – you will be considered if you have:

• Post-secondary education in a related field OR an equivalent combination of education, training and experience may be considered.
• Experience in an outreach capacity or within the community services field.
• Demonstrated experience in de-escalation and crises management.
• Experience working with people with substance abuse and homeless, vulnerable populations.

The Job Requires you to have:

• Ability to take direction and work with minimal supervision in consultation with others.
• Understanding of issues surrounding poverty, homelessness, substance abuse and mental health issues.
• Experience and ability to work with people with substance abuse, and homeless, vulnerable populations.
• Skills and experience in an outreach role or within community services.
• Strong crisis de-escalation, crisis management, and dispute resolution skills.
• Flexible attitude: ability to adapt to changing situations and duties.
• Must exhibit personal maturity, sound judgment, self-motivation, empathy, and strong interpersonal skills.
• Strong verbal, written, and active listening communication skills; ability to communicate clearly and respectfully with people from diverse backgrounds, cultures, and varying levels of English.
• Ability to use Microsoft Office 365, including Word, Excel, Outlook, PowerPoint, and virtual meeting platforms such as Microsoft Teams and Zoom.
• Ability to navigate challenging conversations and sensitive topics.
• Ability to maintain discretion and work with a high level of privacy and confidentiality.
• Knowledge and ability to use various database programs.
• Understanding of Archway's policies and procedures.
• Knowledge of program and community partners.
• Emergency First Aid and CPR/AED.
• A satisfactory Criminal Records Check is a condition of employment.