COVID-19 Information for Social Services

Many social services organizations are wondering whether or not they should be closing programs and are weighing the risks of remaining open against the benefits of continuing to serve your clients—people who would otherwise lose valuable supports at a time when everyone is feeling particularly stressed and vulnerable. We also know the changing nature of the information being shared makes it especially hard to know what to do.

What we have heard from the Office of Provincial Health is that as long as the following conditions are adhered to, they are not recommending that community services be closed. Please review this letter from the Provincial Health Officer to BC’s Social Services Sector (dated March 18) with advice and recommendations.

>> Groups of people must remain smaller than 50 persons
>> Groups of people must be able to maintain the recommended social distancing
>> Enhanced disinfecting of surfaces, particularly “high touch” surfaces
>> Frequent hand washing takes place and people avoid touching their face
>> Decreased opportunities for cross-group interaction

Adhering to these conditions may require some changes in how services are delivered (e.g., more outside time, not travelling on transit, bringing groups together in smaller numbers). Information specific to Federation member organizations can be found on the member’s page of our website (click Members or Login in the top right corner of this page).

Additional information and resources have been collected below and will be updated as things progress.

Government Updates Regarding Social Services

CLBC is also hosting some useful and informative calls with Dr. Behn Smith from the PHO that are posted on their website. You can find recordings of those calls and additional resources here.

Government Updates Regarding the Use of Technology

Resources & Info for Social Services

Government Websites

Social Distancing Information

COVID-19 Data and Dashboards

Symptoms and Protection

What are the symptoms of COVID-19?
Common symptoms include fever, cough, tiredness. But more serious symptoms can develop, including difficulty breathing and pneumonia.

What should I do if I feel sick?
Stay home. Isolate yourself and call your local public health authority (811 in BC). Do not visit an emergency room or urgent care centre to get tested.

What can I do to protect myself?
Wash your hands frequently and thoroughly. Keep them clean.
Keep your distance from people who are sick.
Avoid touching your eyes, nose and mouth.
Unless you’re already infected, masks won’t help you.
Be aware of evolving travel advisories to different regions.